Returns guide
MemoPryl Money-Back Guarantee: 5 Steps to Return It
A MemoPryl bought on the live eBay listing can be returned within 30 days, and the seller pays return shipping. Orders placed through the order desk follow a 60-day route, and the buyer pays tracked postage. The brand's money-back badge prints no number of days. Five steps help you pick the right route and finish a return.
Written by the MemoPryl editorial teamMedically reviewed by Dr. James Bateman III, MD, MPH, PhysicianUpdated · 6 min read
Key facts
Key facts: what is the MemoPryl money-back guarantee?
- eBay listing orders: 30 days to return, and the seller pays return shipping.
- Order desk orders: 60 days from purchase, and the buyer pays a tracked return to New York.
- The brand's gold money-back badge says Money Back Guaranteed and 100% Satisfaction, with no number of days, no address and no conditions.
- Order desk refunds are issued 3-5 business days after the bottles are credited, and cards then take 5-10 days.
- Other MemoPryl websites set their own terms. Only the seller you paid can refund you.
Step 1
Step 1: Which MemoPryl return route applies to your order?
Look at your receipt. It tells you which route you are on.
| Detail | eBay order | Order desk order |
|---|---|---|
| Window | 30 days | 60 days from purchase |
| Return postage | Paid by the seller | Paid by you, with tracking |
| Where to start | Your eBay account | Phone +1 (302) 200-3480 |
| Where it goes | The address eBay gives you | 600 Third Avenue, Floor 25, New York, NY 10016 |
| Refund timing | Shown on the eBay order | 3-5 business days after credit, then 5-10 days on the card |
An eBay email or eBay purchase record means the eBay route. An order ID from the order desk means the 60-day route. A receipt from any other website means neither route applies, and that seller handles the refund.
Step 2
Step 2: How many days do you really have?
Count from the day you bought, and decide early. On the eBay route, day 21 is a sensible decision date. That leaves room if a message to the seller takes a few days.
- Day 1
Order, and save the order email and number.
- Arrival
Check the seal, the label version and the capsule count. Note which version you got.
- Day 21
Not for you? Start the return now, while the window is wide open.
- Day 30
The eBay return window closes.
What about the 60-day figure? It belongs to the order desk route, from the seller brief, unless a sales page prints a longer window. The badge itself gives no days. If a badge and a listing disagree, go by the listing you paid on.
Read the terms on the pageThe listing prints the 30-day return terms beside the price.
See today's price and guaranteeWe earn money when you buy through our order links.
Step 3
Step 3: What should you get ready before you return it?
Good paperwork makes a return take minutes. Gather these before you contact anyone:
- The order email with the order number or order ID.
- The delivery scan from the tracking page.
- The bottle, the cap and any capsules left.
- Photos of the seal and both sides of the label if something looked wrong.
- The tracking number of the parcel you send back.
Can you return an opened bottle? Ask first. The terms we read give the window and say who pays postage, but they do not spell out how opened bottles are handled. Message the seller from the order and describe the bottle honestly.
Step 4
Step 4: How do you send the return?
On an eBay order
Open your purchase history, pick the MemoPryl order, choose the return option and follow the steps eBay gives you. Add photos if the seal or label was wrong. Do not mail an eBay order to the New York address, because a parcel sent outside the eBay return leaves no record on the order.
On an order desk order
Call +1 (302) 200-3480 first, with your order ID. Then pack the bottles, add a note with your full name, email and order ID, and mail it by a tracked service to 600 Third Avenue, Floor 25, New York, NY 10016. The Park Avenue office takes mail only and is not the returns address.
If a capsule caused a reaction, stop it and tell your doctor. Keep taking any prescribed medicine while you sort out the return.
Step 5
Step 5: How do you track the refund, cancel an order or reach support?
For an eBay return, the order page shows when the seller receives the bottle and when the refund is issued. For an order desk return, count 3-5 business days after the bottles are credited, then 5-10 days for your card issuer.
To cancel before shipping, ask quickly. On eBay, request a cancellation from the order page. For an order desk order, call the desk. Once the parcel has shipped, use the return steps.
| Question | Contact |
|---|---|
| Order tracking, changes or a refund on an order desk order | +1 (302) 200-3480 |
| An eBay order | Your eBay account, on the order |
| A website page or privacy question | [email protected], Mon-Fri 9:00am-5:00pm ET |
| An order from another MemoPryl site | The seller named on your receipt |
The website inbox cannot see orders. No sales email exists, so do not wait on one.
FAQ
Frequently asked questions
Does MemoPryl have a money-back guarantee?
Yes, through the returns on the live eBay listing: 30 days, with the seller paying return shipping. The brand's money-back badge prints no number of days, so the listing terms are the ones that count.
Is the MemoPryl guarantee 30 days or 60 days?
Both numbers exist for different orders. The eBay listing gives 30 days. The order desk route gives 60 days from purchase, with the buyer paying postage. A 60-day offer on another website belongs to that seller.
How do I get a MemoPryl refund?
For an eBay order, start the return from your eBay account. For an order desk order, call +1 (302) 200-3480 with your order ID, then mail the bottles by a tracked service to the New York returns address.
How long does a MemoPryl refund take?
On the order desk route, the refund is issued 3-5 business days after the bottles are credited, and your card issuer then takes 5-10 days. For eBay orders, the order page shows the refund status.
Can I cancel a MemoPryl order?
Yes, if you act before it ships. On eBay, request a cancellation from the order page. For an order desk order, call the desk. After shipping, a cancellation becomes a return.
Who do I call for MemoPryl customer service?
For tracking, changes or refunds on an order desk order, call +1 (302) 200-3480. For page or privacy questions, write to [email protected]. That inbox cannot see orders.
Bottom line
Our view
A guarantee is only as good as its fine print, and MemoPryl has two sets of it. The eBay route is simple and costs nothing to use. The order desk route gives more days but asks you to pay for tracked postage.
The badge on the brand material should not be read as a promise. It names no days and no conditions. Trust the terms printed where you paid.
Our tip is the same for any supplement: keep the order email, check the bottle on the day it arrives, and decide by day 21.
MemoPryl is a dietary supplement. It is not FDA approved, and no supplement is. It is not a treatment for memory loss, dementia or any disease. It contains St. John's wort, which can weaken many medicines. Ask your doctor or pharmacist before you start, and keep taking any prescribed medicine.
Last updated . Medically reviewed by Dr. James Bateman III, MD, MPH, Physician.
Sources
U.S. stocking partner for MemoPryl
Know the exit before you enter
One bottle is $39.00 on the live listing, with free standard shipping and 30-day returns where the seller pays postage.
We earn money when you buy through our order links. MemoPryl is a dietary supplement and is not FDA approved.
Keep reading
More about MemoPryl
Returns and guarantee
The 30-day eBay return terms, the order desk route, and what the money-back badge promises.
Read more
Refund policy
Exact refund steps for eBay and order desk orders, timing, and where other buyers should go.
Read more
Contact
Which contact to use for eBay orders, order desk orders and website questions.
Read moreWho wrote this
Written and reviewed by
Plain-language pages built from the label, the sales page and linked public health sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a U.S. stocking partner that sells MemoPryl, not by the maker (the pack shots say "By NutraVibe"). We earn money when you buy through our order links.
